Returns, Exchange & Privacy Policy

 

Polly's Patchwork final closing down sale! 

We are excited to offer you incredible savings of 50% off all items. Please carefully review the following policy regarding this sale:

Important - Final Sale Terms:

  • No Returns: Please choose your items carefully as all sales are final. We will not be able to accept any returns once a purchase has been made.
  • No Exchanges: Unfortunately, we are unable to offer any exchanges on items purchased during this closing down sale.
  • No Refunds: All purchases are non-refundable.

Customer Service:

  • Our customer service team will be working hard to assist you during this busy period. Please allow 5-10 working days for a response to your inquiries. We appreciate your patience.
  • Change of Address: Due to the high volume of orders, our office team will not be able to promptly address change of address requests. Please ensure your shipping address is correct at the time of placing your order.
  • Order Modifications: Once an order has been placed, we cannot make any changes to the items or quantities. Please double-check your order before completing your purchase.

We appreciate your understanding and cooperation as we close this chapter of Polly's Patchwork!

    FAULTY ITEMS

    • Faulty items may be returned at any time, but obvious faults should be returned ASAP. The item at fault will be then sent back to our supplier for further investigation, if we have the same item in stock and at the discretion of our staff we may offer an immediate exchange. We will keep in contact with you on getting a replacement, or we will provide a full cash refund / store credit, dependent on the situation. All postage costs incurred to get the goods back to us, will not be covered by us immediately. In time after further investigation the postage fees may be refunded back, dependent on the situation. DOWNLOAD the returns form here, please select that your returning a faulty item.

    PRIVACY POLICY 

    • At Polly's Patchwork we never keep customers credit card details or bank account numbers on file. Immediately after the customer has revived and confirmed their delivery we delete all traces of the customers bank number and/or credit card details. Polly's Patchwork does not have full access to customers credit cards, our subcontractor Shopify manages all credit payments. They are a 100% safe, reliable and trustworthy company who take full procedures on protecting customers privacy and details.